Returns & Exchanges
At JJ Malibu, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for most items in their original condition. Please note that for hygiene reasons, certain products like underwear and swimwear must be unopened and have all original tags attached to be eligible for a refund.
Check Eligibility
Ensure your items are unworn, unwashed, and in their original packaging with all tags attached within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Pack and Ship
Print your prepaid shipping label, securely pack your items, and drop the package off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund to the original payment method or issue store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing